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out url icon Recercat Is It Possible to Retain Customer Loyalty When a Service Has Failed? Marimon Viadiu, Frederic ; Alonso-Almeida, María Del Mar ; Bernardo Vilamitjana, Mercè ; Llach Pagès, Josep
doc icon DUGiDocs Is It Possible to Retain Customer Loyalty When a Service Has Failed? Marimon Viadiu, Frederic ; Alonso-Almeida, María del Mar ; Bernardo Vilamitjana, Mercè ; Llach Pagès, Josep
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