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doc icon DUGiDocs 2015 Is It Possible to Retain Customer Loyalty When a Service Has Failed? Marimon Viadiu, Frederic ; Alonso-Almeida, María Del Mar ; Bernardo Vilamitjana, Mercè ; Llach Pagès, Josep
out url icon Recercat Is It Possible to Retain Customer Loyalty When a Service Has Failed? Marimon Viadiu, Frederic ; Alonso-Almeida, María Del Mar ; Bernardo Vilamitjana, Mercè ; Llach Pagès, Josep
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