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Evidence for quality management systems being instrumental in improving supplier performance: the case of the wind power sector

This paper evaluates whether ISO certification enables a supplier to become an extended resource in a specific sector. The evaluation consisted of a statistical analysis of data from 90 suppliers to a wind turbine manufacturer. The suppliers were selected, evaluated and audited as extended resources from a resource-based view (RBV). We test the differences that the qualified suppliers exhibit in main ISO processes and we identify specific areas that will improve supplier relationships. We also demonstrate significant differences exist when the level of technology the supplier uses is taken into account. Our results may well be applicable in a wider manufacturing processes context. We determine that ISO certification alone is not enough to cement a positive relationship in an upstream supply chain environment, despite such relationships being crucial to the success of a business, and support the use of a wider sector-specific certification tool that goes beyond ISO certification

漏 International Journal of Productivity and Quality Management, 2017

Inderscience

Manager: Ministerio de Econom铆a y Competitividad (Espanya)
Author: Castell贸 Dalmau, Jordi
Llach Pag猫s, Josep
Castro Vila, Rodolfo de
Date: 2017 February 1
Abstract: This paper evaluates whether ISO certification enables a supplier to become an extended resource in a specific sector. The evaluation consisted of a statistical analysis of data from 90 suppliers to a wind turbine manufacturer. The suppliers were selected, evaluated and audited as extended resources from a resource-based view (RBV). We test the differences that the qualified suppliers exhibit in main ISO processes and we identify specific areas that will improve supplier relationships. We also demonstrate significant differences exist when the level of technology the supplier uses is taken into account. Our results may well be applicable in a wider manufacturing processes context. We determine that ISO certification alone is not enough to cement a positive relationship in an upstream supply chain environment, despite such relationships being crucial to the success of a business, and support the use of a wider sector-specific certification tool that goes beyond ISO certification
Format: application/pdf
Citation: https://doi.org/10.1504/IJPQM.2017.10008482
ISSN: 1746-6474 (versi贸 paper)
1746-6482 (versi贸 electr貌nica)
Document access: http://hdl.handle.net/10256/13437
Language: eng
Publisher: Inderscience
Collection: MINECO/PE 2014-2017/ECO2013-46954-C3-3-R
Reproducci贸 digital del document publicat a:聽 10.1504/IJPQM.2017.10008482
Articles publicats (D-OGEDP)
Is part of: 漏 International Journal of Productivity and Quality Management, 2017
Rights: Tots els drets reservats
Subject: Control de qualitat -- Normes
Quality control -- Standards
Normes ISO 9000
ISO 9000 Series Standars
Title: Evidence for quality management systems being instrumental in improving supplier performance: the case of the wind power sector
Type: info:eu-repo/semantics/article
Repository: DUGiDocs

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