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Validity of TQM Self‐Assessment Model: Opening the EFQM White‐box

The internal validity of the EFQM self‐assessment model, a descriptivecausal or theoretical model —in other words, a white‐box model—, is analysed in this article. The main finding of the article is that the EFQM model enjoys robust internal validity, despite the fact that there exist relationships among some of its enablers and results that fail to reach a suitable level of validity. These findings coincide with the conclusions drawn from studies carried out previously for the Malcom Baldrige model. The conclusions drawn in the article may be of interest both for academic and professional spheres of activity

© Heras‐Saizarbitoria, Iñaki (Ed.) (2013). Shedding light on TQM: Some research findings, p. 22-46

Universidad del País Vasco. Servicio de publicaciones

Author: Heras Saizarbitoria, Iñaki
Marimon Viadiu, Frederic
Casadesús Fa, Martí
Date: 2013
Abstract: The internal validity of the EFQM self‐assessment model, a descriptivecausal or theoretical model —in other words, a white‐box model—, is analysed in this article. The main finding of the article is that the EFQM model enjoys robust internal validity, despite the fact that there exist relationships among some of its enablers and results that fail to reach a suitable level of validity. These findings coincide with the conclusions drawn from studies carried out previously for the Malcom Baldrige model. The conclusions drawn in the article may be of interest both for academic and professional spheres of activity
Format: application/pdf
ISBN: 978-84-9860-851-9
Document access: http://hdl.handle.net/10256/14400
Language: eng
Publisher: Universidad del País Vasco. Servicio de publicaciones
Collection: Reproducció digital d’un capítol del llibre publicat a https://web-argitalpena.adm.ehu.es/listaproductos.asp?IdProducts=UWLGEC8519&titulo=Shedding%20light%20on%20TQM:%20some%20research%20findings
Llibres / Capítols de LLibre (D-OGEDP)
Is part of: © Heras‐Saizarbitoria, Iñaki (Ed.) (2013). Shedding light on TQM: Some research findings, p. 22-46
Rights: Tots els drets reservats
Subject: Qualitat total
Total quality management
Control de qualitat
Quality control
Autoavaluació
Self-evaluation
Title: Validity of TQM Self‐Assessment Model: Opening the EFQM White‐box
Type: info:eu-repo/semantics/bookPart
Repository: DUGiDocs

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