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We are open: understanding crisis management of restaurants as pandemic hits tourism

The global crisis derived from the rapid spread of the Covid-19 has led to the temporary closure of tourism services. As countries and regions come out of the lockdown, a new normal has automatically taken over. Among numerous business, restaurant services are the first to respond to this new normal way of living. As a consequence, this study reviews how restaurants are responding to the new context, where strict measures are required to grant social distance and a safe service provision. Based on published research and news media, this paper reveals how restaurants as a tourism system are resilient and adapting to the coronavirus. Results show the significance of technological, creative and do-it-yourself solutions. The study contributes to the further understanding of the coexistence of tourism and pandemics

Washington State University

Author: Fusté Forné, Francesc
Hussain, Asif
Date: 2020 December 22
Abstract: The global crisis derived from the rapid spread of the Covid-19 has led to the temporary closure of tourism services. As countries and regions come out of the lockdown, a new normal has automatically taken over. Among numerous business, restaurant services are the first to respond to this new normal way of living. As a consequence, this study reviews how restaurants are responding to the new context, where strict measures are required to grant social distance and a safe service provision. Based on published research and news media, this paper reveals how restaurants as a tourism system are resilient and adapting to the coronavirus. Results show the significance of technological, creative and do-it-yourself solutions. The study contributes to the further understanding of the coexistence of tourism and pandemics
Format: application/pdf
Document access: http://hdl.handle.net/10256/20231
Language: eng
Publisher: Washington State University
Collection: info:eu-repo/semantics/altIdentifier/eissn/2643-0924
Rights: Attribution-NonCommercial-NoDerivatives 4.0 International
Rights URI: http://creativecommons.org/licenses/by-nc-nd/4.0/
Subject: Restaurants
Pandèmia de COVID-19, 2020- -- Aspectes econòmics
COVID-19 Pandemic, 2020- -- Economic aspects
Restaurants -- Aspectes econòmics
Restaurants -- Economic aspects
Title: We are open: understanding crisis management of restaurants as pandemic hits tourism
Type: info:eu-repo/semantics/article
Repository: DUGiDocs

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