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Validity of TQM Self‐Assessment Model: Opening the EFQM White‐box

The internal validity of the EFQM self‐assessment model, a descriptivecausalor theoretical model —in other words, a white‐box model—, isanalysed in this article. The main finding of the article is that the EFQMmodel enjoys robust internal validity, despite the fact that there existrelationships among some of its enablers and results that fail to reach asuitable level of validity. These findings coincide with the conclusionsdrawn from studies carried out previously for the Malcom Baldrigemodel. The conclusions drawn in the article may be of interest both foracademic and professional spheres of activity

Universidad del País Vasco. Servicio de publicaciones

Author: Heras Saizarbitoria, Iñaki
Marimon Viadiu, Frederic
Casadesús Fa, Martí
Abstract: The internal validity of the EFQM self‐assessment model, a descriptivecausalor theoretical model —in other words, a white‐box model—, isanalysed in this article. The main finding of the article is that the EFQMmodel enjoys robust internal validity, despite the fact that there existrelationships among some of its enablers and results that fail to reach asuitable level of validity. These findings coincide with the conclusionsdrawn from studies carried out previously for the Malcom Baldrigemodel. The conclusions drawn in the article may be of interest both foracademic and professional spheres of activity
Document access: http://hdl.handle.net/2072/292997
Language: eng
Publisher: Universidad del País Vasco. Servicio de publicaciones
Rights: Tots els drets reservats
Subject: Qualitat total
Total quality management
Control de qualitat
Quality control
Autoavaluació
Self-evaluation
Title: Validity of TQM Self‐Assessment Model: Opening the EFQM White‐box
Type: info:eu-repo/semantics/bookPart
Repository: Recercat

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