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Validity of TQM Self‐Assessment Model: Opening the EFQM White‐box

The internal validity of the EFQM self‐assessment model, a descriptivecausal or theoretical model —in other words, a white‐box model—, is analysed in this article. The main finding of the article is that the EFQM model enjoys robust internal validity, despite the fact that there exist relationships among some of its enablers and results that fail to reach a suitable level of validity. These findings coincide with the conclusions drawn from studies carried out previously for the Malcom Baldrige model. The conclusions drawn in the article may be of interest both for academic and professional spheres of activity

Universidad del País Vasco. Servicio de publicaciones

Autor: Heras Saizarbitoria, Iñaki
Marimon Viadiu, Frederic
Casadesús Fa, Martí
Resum: The internal validity of the EFQM self‐assessment model, a descriptivecausal or theoretical model —in other words, a white‐box model—, is analysed in this article. The main finding of the article is that the EFQM model enjoys robust internal validity, despite the fact that there exist relationships among some of its enablers and results that fail to reach a suitable level of validity. These findings coincide with the conclusions drawn from studies carried out previously for the Malcom Baldrige model. The conclusions drawn in the article may be of interest both for academic and professional spheres of activity
Accés al document: http://hdl.handle.net/2072/299870
Llenguatge: eng
Editor: Universidad del País Vasco. Servicio de publicaciones
Drets: Tots els drets reservats
Matèria: Qualitat total
Total quality management
Control de qualitat
Quality control
Autoavaluació
Self-evaluation
Títol: Validity of TQM Self‐Assessment Model: Opening the EFQM White‐box
Tipus: info:eu-repo/semantics/bookPart
Repositori: Recercat

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