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Compatibility of municipal services based on service similarity

The aim of this article is to propose and examine a quantitative method of determining the degree of compatibility between municipal services. Provision of services and facilities maintenance are usually two biggest expenditures of local governments. Traditionally, facilities host only one service, whereas the challenge and opportunity lies in combining various, compatible services and offering them together under one roof. Such a combination decreases municipal expenditure and has a strong positive impact on the general service quality. For this purpose, we take advantage of the City-block distance formula to calculate the degree of compatibility between municipal services. The method is examined and discussed on a sample of 30 real municipal services. This allows us to find possible combinations of strongly compatible services that should be offered together in Multi-Service Facilities and, at the same time, avoid an unwanted combination of services that are incompatible

Elsevier

Author: Rusek, Robert
Marsal, Maria Lluïsa
Torrent-Fontbona, Ferran
Colomer Llinàs, Joan
Date: 2020 February 15
Abstract: The aim of this article is to propose and examine a quantitative method of determining the degree of compatibility between municipal services. Provision of services and facilities maintenance are usually two biggest expenditures of local governments. Traditionally, facilities host only one service, whereas the challenge and opportunity lies in combining various, compatible services and offering them together under one roof. Such a combination decreases municipal expenditure and has a strong positive impact on the general service quality. For this purpose, we take advantage of the City-block distance formula to calculate the degree of compatibility between municipal services. The method is examined and discussed on a sample of 30 real municipal services. This allows us to find possible combinations of strongly compatible services that should be offered together in Multi-Service Facilities and, at the same time, avoid an unwanted combination of services that are incompatible
Document access: http://hdl.handle.net/2072/372686
Language: eng
Publisher: Elsevier
Rights: Tots els drets reservats
Subject: Public services
Serveis municipals
Municipal services
Optimització matemàtica
Mathematical optimization
Title: Compatibility of municipal services based on service similarity
Type: info:eu-repo/semantics/article
Repository: Recercat

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