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media icon DUGiMedia 10 maig 2012 Competing through quality in services Dick, Gavin P.
media icon MDX 2005 Competing through quality in services Dick, Gavin P.
media icon DUGiMedia 11 maig 2012 Exploring performance attribution Dick, Gavin P.
media icon MDX 2005 Exploring performance attribution Dick, Gavin P.
media icon DUGiMedia 9 maig 2012 The inter-relationships between quality and other competitive priorities Dick, Gavin P.
media icon MDX 2005 The inter-relationships between quality and other competitive priorities Dick, Gavin P.
media icon DUGiMedia 10 maig 2012 Shedding light on causation between ISO 9001 and improved business performance Dick, Gavin P.
media icon MDX 2005 Shedding light on causation between ISO 9001 and improved business performance Dick, Gavin P.
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