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| Format | Data | TÃtol | Autor |
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| Format | Data | TÃtol | Autor |
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Antecedentes de la lealtad en los entornos on line y off line: un análisis empÃrico aplicado al sector de la aviación civil |
Forgas Coll, Santiago
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26 juny 2009 |
Antecedentes de la lealtad en los entornos on line y off line: un análisis empÃrico aplicado al sector de la aviación civil |
Forgas Coll, Santiago
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23 gener 2023 |
Defining the effect of service quality measurement on service design procedures: mixed methods analysis of four performing arts festivals in Catalonia, Spain |
Arévalo-Montealegre, Camilo
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Is It Possible to Retain Customer Loyalty When a Service Has Failed? |
Marimon Viadiu, Frederic
; Alonso-Almeida, MarÃa Del Mar
; Bernardo Vilamitjana, Mercè
; Llach Pagès, Josep
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2015 |
Is It Possible to Retain Customer Loyalty When a Service Has Failed? |
Marimon Viadiu, Frederic
; Alonso Almeida, Mar
; Bernardo Vilamitjana, Mercè
; Llach Pagès, Josep
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